Field Service Technician

*Description:* Field Service Technicians may not have a standard work schedule.
Providing support to casinos, Field Technicians must be able to work a flexible schedule as needed.
(Short notice, on-call, weekends, holidays, and/or overtime) *Requirements:* * Carry out activities related to installation, preparation, removal, conversion, service, preventative maintenance, and upgrading of gaming systems and equipment in the field.
* Set up game options and tests including assurance hardware, firmware and system interfaces, to include confirmation that all are accurate and functional.
* Schedule and perform activities in assigned territory.
* Respond to customer issues, reaching out to the senior technician when needed.
* Document repair, preventive maintenance, machine prep, standard power analysis and pre-site work.
* Identify and coordinate ordering of parts when needed.
* Follow documentation, policies, and procedures and perform tasks with and without supervision.
* Document services and installations by keeping accurate records.
* Troubleshoot while tracking and reporting issues to management.
* Educate customers on basic game functionality.
* Maintain a positive image of Interblock Gaming with co-workers and customers.
* Adapt to various jurisdictions and interface with compliance officers.
* Other duties as assigned.
*Requirements Skills:* * High School Diploma or equivalent.
* Valid Driver’s License with a clean DMV driving report.
* Must be 21 years old.
* Able to pass drug screening, and pass a thorough background check to obtain a casino gaming license.
* Must be able to travel in the assigned territory, frequently.
* Must be able to work under pressure and be self-motivated.
* Ability to demonstrate independent initiative, sound judgement, and collaboration with other.
* Must possess strong communication skills and great attention to detail.
* Ability to lift, pull, and push up to 50lbs.
or more.
* Must have the ability to interact with colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
* Physical activities include frequent bending, stooping, lifting, walking, and /or reaching.
* Ability to troubleshoot, test, repair, and service technical equipment.
* Ability to read and understand technical order forms.
* Familiarity with mobile tools and applications.
* Ability to work a flexible schedule as needed (short notice, on-call, weekends, holidays, overtime).
*Preferred Skills:* · Technical degree or certification.
· Bachelor’s Degree in a related field.
· Gaming industry experience.
· Field Service Technician experience.
· Familiar with networking technologies, digital electronics.
*Interblock USA L.
C.
Benefits include:* * Employer paid Medical, Dental, & Vision for Employee, low costs for dependent plans * Employer paid Life Insurance * 3 weeks of Vacation * Paid Holidays * 401k Savings Plan (with 100% Matching Contribution on first 3%) *Physical Requirements:* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
· May be required to move about, squat, kneel and/or stand an entire shirt.
· Constantly moves, transports, and operations technical equipment.
· Ability to climb stairs, walk, squat, kneel, or drive.
· Ability to move and lift equipment and materials up to 30 lbs.
· May require bending and reaching in areas from floor level to six feet high.
· Requires the pushing and pulling of equipment.
· Work is performed in varied environments, frequently casinos and gaming properties where the noise level can be moderate to elevated.
· May be exposed to a smoky environment as to be expected in a casino or gaming environment.
Job Type: Full-time Pay: $25.
00 - $28.
00 per hour Expected hours: 45 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Experience level: * 1 year Schedule: * Day shift * Evening shift * Night shift * On call * Overtime * Weekends as needed Work setting: * In-person Willingness to travel: * 75% (Required) Work Location: In person