INFORMATION TECHNOLOGY ASSOCIATE

Under general supervision of the IT Supervisor II, the incumbent will provide information technology services to computer users throughout the Department of Transportation (Caltrans), District 8 Offices in the San Bernardino and Riverside County areas.
The incumbent will configure, deploy, and maintain end-user devices, and install, configure, maintain, and troubleshoot desktop and mobile applications, perform problem and incident management related to client technologies, install or repair hardware or peripheral equipment, and test, maintain and deploy desktop images.
The incumbent may conduct research and analysis of new client technologies, and conduct end user training related to client technologies.
The incumbent may update standards, procedures and controls to ensure proper installation, configuration, maintenance, security, reliability, and availability of systems and databases, and monitor Mission Critical and/or large complex IT systems.
The incumbent may track, monitor, and audit IT assets to maintain accountability using standard asset management tools and techniques in compliance with SAM and other applicable policies and regulations, and analyze, develop and document business processes utilizing industry best practices and standard methodologies.
The incumbent will have frequent contact with Caltrans employees in all functional areas and is expected to work cooperatively with team members and others, treating others fairly, honestly and with respect, and it will require a commitment to providing a high level of customer service.
DOMAINS: System Engineering Client Services The Human Resources Contact is available to answer questions regarding the application process.
The Hiring Unit Contact is available to answer questions regarding the position.
Eligibility for hire may be determined by your score on the Information Technology Associate Exam.
For those who do not have current eligibility (e.
g.
transfer, permissive reinstatement or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions.
The Information Technology Associate Exam is located here at https://www.
calcareers.
ca.
gov/CalHrPublic/Exams/Bulletin.
aspx?examCD=2PBBJ.
You will find additional information about the job in the Duty Statement.
Working Conditions This position is located in San Bernardino.
The incumbent will perform work indoors in a climate-controlled environment under artificial lighting.
The incumbent may be required to work for extended periods of time in a computer room that maintains an approximate temperature of 70 degrees.
Work Hours: Monday - Friday 8:00am-5:00pm (some weekend or after hours work may be required).
This position may be eligible for telework.
The amount of telework is at the discretion of the Department and based on Caltrans’s evolving telework policy.
Caltrans supports telework, recognizing that in-person attendance may be required based on operational needs.
Employees are expected to be able to report to their worksites with minimum notification if an urgent need arises.
The selected candidate will be required to commute to the headquartered location as needed to meet operational needs.
Business travel may be required, and reimbursement considers an employee’s designated headquartered location, primary residence, and may be subject to CalHR regulations or applicable bargaining unit contract provisions.
All commute expenses to the headquartered location will be the responsibility of the selected candidate.
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
INFORMATION TECHNOLOGY ASSOCIATE Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-415582 Position #(s): 900-178-1401-XXX Working Title: Systems Administrator Classification: INFORMATION TECHNOLOGY ASSOCIATE $4,651.
00 - $6,234.
00 A $5,113.
00 - $6,852.
00 B $5,589.
00 - $7,491.
00 C $6,147.
00 - $8,238.
00 D # of Positions: Multiple Work Location: San Bernardino County Telework: Hybrid Job Type: Permanent, Full Time Department Information Caltrans Mission: Provide a safe and reliable transportation network that serves all people and respects the environment.
Caltrans Vision: A brighter future for all through a world-class transportation network.
The Caltrans workforce is made up of diverse and unique individuals who contribute to our organizational success.
Caltrans is about celebrating diversity, valuing one another, and recognizing that Caltrans is strong not in spite of the diverse attributes of our workforce, but because of our diversity.
Department Website:www.
dot.
ca.
gov Frequently Asked Questions for an Applicant: https://dot.
ca.
gov/jobs/docs/faq-ct-applicants-081617.
pdf Director’s EEO Policy: https://dot.
ca.
gov/programs/equal-employment-opportunity Director’s EEO Policy Statement: https://dot.
ca.
gov/programs/equal-employment-opportunity Special Requirements Possession of a valid driver’s license is required when operating a state owned or leased vehicle.
Possession of Minimum Qualifications will be verified prior to interview and/or appointment.
If you are meeting Minimum Qualifications with education, you must include your unofficial transcript(s)/diploma for verification.
Unofficial, original or official sealed transcripts will be required upon appointment.
Applicants with foreign transcripts/degrees must provide a transcript/degree U.
S.
equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent.
Here is a list of evaluation agencies: https://www.
naces.
org/members.
Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered.
Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 2/16/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available).
SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.
Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting.
Application Packages may be submitted electronically through your CalCareer Account at www.
CalCareers.
ca.
gov.
When submitting your application in hard copy, a completed copy of the Application Package listing must be included.
If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Transportation Attn: Caltrans HR Contact Certification Services MS-90 P O Box 168036 Sacramento, CA 95816-8036 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Transportation Caltrans HR Contact Classification and Hiring Unit - ECOS 1727 30th Street, MS 90 Sacramento, CA 95816 Closed on weekends and State Holidays 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application.
Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.
CalCareers.
ca.
gov.
All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
Resume is optional.
It may be included, but is not required.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview.
The request should be made at the time of contact to schedule the interview.
Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Benefits Click HERE to view the Benefits Summary for Civil Service Employees in the State of California.
Contact Information The Human Resources Contact is available to answer questions regarding the application process.
The Hiring Unit Contact is available to answer questions regarding the position.
Human Resources Contact: Dina Coloma (279) 234-2328 dina.
coloma@dot.
ca.
gov Hiring Unit Contact: IT Admin HR (916) 217-6219 IT.
Admin.
HR@dot.
ca.
gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled.
You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact: Caltrans EEO Office (844) 368-3367 Ask.
eeo@dot.
ca.
gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Important Application Information The State application (STD.
678) is required and each section must be filled out completely and thoroughly.
For mailed or hand delivered applications to be considered for this position, the Job Control number (JC-415582), PARF# 20-4-194 and title of the position (Information Technology Associate) must be included on the STD.
678 form.
Electronic applications through your CalCareers account are highly recommended and encouraged.
Candidates that meet the minimum qualifications based on possession of EDUCATION, LICENSE, OR CERTIFICATE must include a copy of your DEGREE/TRANSCRIPTS, LICENSE, or CERTIFICATE, along with your State application (STD.
678), to be considered for this position.
NOTE: Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State application (STD.
678).
This page is for examination use only.
Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts.
Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number, birth date, driver’s license number, examination results, LEAP status, marital status, and age.
The job application packet checklist is not required to apply for this position.
Failure to follow these instructions may result in your application not being considered for this position.
Survey: Please take this 1-minute Caltrans Recruitment survey to tell us how you found out about this job! https://www.
surveymonkey.
com/r/HMQ7LDR https://youtu.
be/oC9wIp8QalI Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place.
Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.