3PL Customer Service Representative

Hiring 3PL Customer Service Representative Location: Beaumont ,CA Pay$19.
00Hr 1st Shift start time 7am-3:30pm Job Summary: The Customer service representative is responsible for monitoring incoming and scheduled orders against available inventory & manufacturing, and timely responding and addressing orders and related tasks as set forth below.
Essential Functions (Including but not limited to): • Route orders for various customers and schedule pickups with various freight companies.
• Maintain the daily shipping log by adjusting the summary of daily shipments and monitor all orders to ensure timely outbound shipments.
• Verify the weight and carton count on the Bills of Lading for truck shipments.
• Timely and accurately create Bills of Lading and process the Advanced Shipment Notice (ASN) for shipped orders.
• Process shipments by following all routing guides per customer.
• Review reports daily and maintain a high level and responsive level of communication with the sales team regarding order issues and analysis of aged orders by running the Critical Item reports for potential backorders.
• Communicate high priority orders and hot containers to warehouse production department as needed.
• Resolve all order-related discrepancies and assist in vendor chargeback research.
• Respond to customers regarding various accounts via email and phone providing order status, cancellation, and/or revision requests in a timely manner and with excellent customer service skills.
• Notify all customers their shipments are ready via phone, email, or customer portal.
• Monitor and update all customer SOPs.
• Perform any other duties as assigned in support of the company needs and operations.
Qualifications/Requirements: • Minimum of 3 years routing experience with 2 years of retailer DC routing experience required.
• Experience routing to big box stores; example: Walmart, Target, Costco.
• Experience interpreting routing guides for vendor compliance.
• Excellent skills in Microsoft Office including intermediate to advanced Excel and data management (sorting/V-look up and Pivot Tables).
• Excellent computer skills and experience working with a WMS system.
• Excellent customer service skills, and interpersonal skills.
• Excellent communication skills with strong verbal and written communication, analytical and problem-solving skills.
• Strong interpersonal skills and the ability to work well in team environment.
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks and workload seamlessly with keen attention to detail and follow-up.
• Must be detail-oriented with an ability to work well under pressure with a high degree of accuracy.
• Experience working in a fast-paced environment and ability to apply good work habits to effectively complete assigned tasks and contribute to the smooth operation of the company/department.
• Ability to work independently and collaboratively under critical time frames and work on multiple assignments and complex and sensitive information.
Job Type: Full-time Pay: $19.
00 per hour Experience level: * 2 years Shift: * 10 hour shift * 12 hour shift * 8 hour shift * Morning shift Weekly day range: * Monday to Friday * Weekends as needed Work setting: * In-person Experience: * 3PL Customer Service: 2 years (Required) Work Location: In person