Information Technology Technician I

JOB DESCRIPTION: The City of Temecula is recruiting a full time non-benefitted Information Technology Technician I in the Information Technology and Support Services Department.
This entry-level position will support all City staff in their use of desktop and infrastructure services, which includes: Windows DesktopsMicrosoft Office 365Proximity Based Access ControlMicrosoft Active DirectoryVMware HorizonVoIP PhonesNetwork Printers/CopiersThe position is primarily responsible for Level 1 support in our Help Desk.
Duties include the identification, troubleshooting, testing, and resolution of users’ desktop and connectivity issues as part of the Information Technology and Support Services Department’s Infrastructure team.
In addition, duties also include assisting with the updating, patching and replacement of desktop equipment, maintaining equipment inventory, escalating issues, and documenting resolutions within our Help Desk System.
The ideal candidate will be committed to excellent customer service, have a strong desire to learn IT best practices, and is prepared to grow with a team of IT professionals.
DEFINITIONUnder direct supervision, performs and assists in a variety of Information Technology (IT) related duties.
DISTINGUISHING CHARACTERISTICSThe Information Technology Technician I is the Entry level classification in the Information Technology series.
The employee is responsible for providing assistance and support of IT functions.
SUPERVISION RECEIVED AND EXERCISEDReceives direct supervision from the Director of Information Technology/Support Services or his/her designee.
No supervision is exercised.
EXAMPLE OF DUTIES Duties may include, but are not limited to, the following: Assists in a variety of professional and technically skilled tasks in the installation, maintenance, operation and coordination of the City's IT systemsAssists and coordinates a Citywide preventive technology maintenance programAssists with the back-up and recovery of IT systemsAssists with the testing of new equipment and software programs to determine compatibility with current equipment and standardsAssists with installation of computer equipment and software, and customizes installed software to the specific requirements of staff Citywide; operates, maintains and repairs hardwareAssembles and distributes statistical data, reports and computer printouts, as necessaryConducts pre and post trip inspections of vehicles to verify safety and proper operations or to identify potential problems; reports faulty equipment or operational problemsPrepares and writes a variety of reports and documentation, including detailed Risk Management incident reportsMay assist with coordination and accounting for the interdepartmental mail distribution service and centralized shipping and receiving functionsConfigures, operates, and maintains digital high speed multi-function printers and various auxiliary equipment in support of enterprise printing servicesProvides professional and supportive customer servicePerforms other duties of a similar nature SUPPLEMENTAL INFORMATION WORKING CONDITIONS & PHYSICAL DEMANDS: The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and sit; talk or hear both in person and by telephone; use hands to finger, handle, feel or operate equipment needed to carry out duties of the position; and reach with hands and arms.
The employee frequently stands or walks and lifts and moves records and documents, and information technology hardware weighing up to 50 pounds alone, and up to 100 pounds with assistance.
Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
The employee is regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; learn and apply new information or skills; and interact with staff, contractors, and others encountered in the course of work.
The employee typically works in office conditions; the noise level is frequently quiet or moderately quiet, at or below 50 decibels.
Occasional driving is required to different City facilities to install, troubleshoot, repair, or upgrade hardware and software.
This recruitment will establish an eligibility list which may be used to fill future vacancies in the same classification or below in the same classification series for both project and authorized positions.
Note: A Project employee is an employee who is hired to work a specific period of time in a Fiscal Year.
Project employees are: scheduled at the convenience of the City; not eligible for City sponsored benefits (e.
g.
, health, dental, or vision insurance) unless otherwise specified; serve at the pleasure of the City Manager; and, specifically excluded from the Discipline policy (i.
e.
may be terminated at any time with or without notice).
Typically, project positions do not exceed 1,000 hours in a fiscal year.
PLEASE NOTE: If you are a CalPERS annuitant, please be advised that this position does not meet the statutory criteria for post-retirement employment because the incumbent will be performing regular staff duties for an undetermined duration.
Employment in this capacity would require you to rescind your retirement and reinstate as a current member of CalPERS.
SUPPLEMENTAL INFORMATION: Flexibly Staffed: YesFLSA Status: Non-ExemptConflict of Interest: Not RequiredDepartment: Information Technology/Support ServicesBonding Required: No