SUMMARY:
Serves beverages to patrons in the Casino areas.
Also maintain a bank and handle all cash transactions.
These tasks will be handled in a friendly, courteous, helpful, timely and professional manner resulting in a high level of guest satisfaction.
ESSENTIAL SKILLS, DUTIES & RESPONSIBILITIES:
· Greet guests in a friendly, positive manner.
· Ability to upsell and service delivery for both alcoholic and non-alcoholic beverages.
· Ability to remember, recite and promote the variety of menu items.
· Take beverage orders and inputs them into (POS) Point of Sale System.
· Retrieves order from the bar and ensure appropriate garnishes are added.
· Ability to transport tray of beverages through a crowded room on a continuous basis throughout shift.
· Replenishes beverages as requested, frequently checking back with guests to inquire about satisfaction.
· Removes empty or dirty glasses, bottles, ashtrays, and return them to bar.
· Compute bill and accepts payment and make change for transaction tendered.
· Must have knowledge of food and beverage preparation, service standards etiquette, and guest relations.
· Maintain a high level of sanitation at all times.
· Perform any general cleaning tasks using authorized, institutional labeled cleaning products as assigned to adhere to health and safety standards.
· Attend trainings, pre-shifts, and departmental meeting as scheduled.
· Assist in training and supporting of new employees.
· Perform additional duties as assigned.
MINIMUM QUALIFICATIONS:
High school diploma or GED
6 months previous food and beverage service experience (preferred).
Must have necessary training to recognize potentially intoxicated guest.
Ability to lift and move up to 25 pounds.
Demonstrated ability to work well in a team environment.
Able to work in a fast-paced environment.
Willing to work flexible work schedules including holidays, weekends, and nights.
SKILLS/ABILITIES:
Ability to work in a fast-paced and sometimes unpredictable workload.
Ability to work well with others.
Excellent verbal communications skills.
Customer service
Time Management
Active Listening
EDUCATION:
· High School Diploma or equivalent.
LICENSE REQUIREMENTS:
Must be able to successfully pass a pre-employment drug screen, background investigation, and maintain a Pauma Gaming Commission License.
PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)
Ability to lift 50 pounds.
Ability to stand during entire shift.
Constantly walking and standing.
Constant hearing, seeing, and talking.
Constantly balancing, bending, reaching, twisting, holding, wrist motion, and stooping.
WORKING CONDITIONS:
· Work is performed indoors in a climate-controlled environment.
· Close spaces while working with others.
· Excessive noise, smoke, and stress.
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